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Service Now Solution Lead

Posting Date:  Apr 18, 2022

Porto, PT

Business Area:  Digital
Company:  Körber Porto, Unipessoal Lda.

Service Now Solution Lead

The Service Now Solution Lead has the overall responsibility for our Körber Service Now solution, the daily operations and maintenance of the platform and it’s ongoing development. This role is part of the overall Applications Domain within the Körber OneIT matrix organisation.
The primary function is to ensure the Service Now Solution is operational to enable our 10,000 users to access both he ITSM and HR Portals we provide. 

Experience / Responsibilities required include but are not limited to:
•    Service Now architecture and security
•    Operational excellence and associated KPI definition
•    Level 3 support and major incident resolution
•    Resources and capacity management for the aforementioned services
•    Product development lifecycle management from conception to delivery
•    Service, vendor and contract management
•    Staff performance, development and target setting
•    Budget planning and service administration

Recruitment Team

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

For questions please contact us via jobs@koerber.de.
Please apply exclusively via the “Apply now” button.

We are Körber – an international technology group with about 10,000 employees, more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, Tissue and Tobacco, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

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