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Customer Service Representative

Posting Date:  Jun 8, 2021

Richmond, VA, Virginia, United States

Company:  Hauni




Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.


Join the home for entrepreneurs!


Hauni Richmond, Inc., a Sales and Service Company serving the North American Tobacco Industry, has an outstanding career opportunity available for an Account Administrator to join our team. As an Account Administrator, you will be working in the Order Processing Management department with the Manager, Order Processing in the servicing our customers’ orders and providing customer service.


Your role in our team

  • You will process, review, and follow up on sales orders.
  • You will enter and expedite orders to satisfy customer requirements.
  • You will allocate parts when demand is greater than supply.
  • You will assist in Körber AG order processing.
  • You will analyze demand/usage and recommend/inform Inventory Control of matters affecting inventory levels.
  • You will communicate (in writing and verbally) with assigned account contact on matters concerning total transactions, including information requests, quotations, purchase orders, shipping schedules, billing, and problem areas.
  • You will keep management informed on matters affecting department operations.


Your profile

  • You have at least two years of a college education or an Associate’s degree in business administration or a related field.
  • You have a minimum of two years of work experience in customer relations.
  • You have SAP exposure or experience.
  • You have good communication and organizational skills.
  • You have strong analytical abilities.
  • Your personality is conducive to maintaining excellent customers relations.
  • You are able to read technical drawings.
  • You are proficient in Microsoft Office Word, Excel, and Access.

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!


Your benefits

  • You will get a competitive salary.
  • You will have flexible working hours.
  • You will have paid vacation.
  • You will have the option to enroll in vacation purchase program.
  • You will have paid sick days and holidays.
  • You will have the option to enroll in 401k plan with a $1 for $1 match up to 6% of your base income.
  • You will have access to competitive medical, dental, and vision insurance plans.
  • You will have access to competitive basic life and disability insurances, both short and long term, paid by employer.
  • You will have the option to enroll in voluntary life insurance purchase program.
  • You will have the option to enroll in training and development program.


Equal employer opportunity

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.


Hauni Richmond, Inc is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran.

Recruitment Team

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Recruitment Team
For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Hauni Maschinenbau GmbH is the leading company of the Hauni Group and the world's leading provider of technologies and technical services for the international tobacco industry. With around 4,500 employees at over 20 locations, the Hauni Group is represented worldwide and combines the brands Hauni, Garbuio, Decouflé, Borgwaldt, Borgwaldt Flavor, Sodim and Kodis. The Hauni Group is the Business Area Tobacco of the Körber Group.

The Körber Group is an international technology group with around 10,000 employees worldwide. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

Job Segment: Customer Service Representative, Medical, ERP, Supply, Customer Service, Healthcare, Technology, Operations