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Manager, Technical Service

Posting Date: 

Richmond, VA, Virginia, United States

Company:  Hauni

Primary Function:


Provide technical services to customers on company products as well as satisfy their training needs.

Administer and coordinate business functions related to the technical aspects of company products. 


Essential Functions:


Direct the activities of the field service technicians, ensuring quality and timely completion of projects.

Communicate and coordinate the service assignments for Hauni Hamburg technicians in the U.S. and Canada.

Diagnose remotely technical problems with machinery in order to determine appropriate field service personnel for assignment. Communicate in detail the problem to the assigned employee as well as the expected outcome of the customer.

Develop and formulate short and long range plans, policies, programs, procedures, manpower levels, and budgets that enable attainment of service and profitability goals.

Provide a central source of information and communication on the status of current technical business matters.

Coordinate business meetings, visits, and discussions between technical staff and customers.

Assist departments in matters regarding pricing of technical services, technical and administrative questions and communicate on general technical and administrative subjects regarding Hauni Hamburg or affiliates.

Responsible to manage and ensure implementation of processes. Processes need to be reviewed in a yearly basis to meet ISO standards.

Administer the training and information center and administer all training activities for personnel and customers.

Keep abreast of the latest technologies and developments in production and processing equipment.

Demonstrate capable leadership that maximizes manpower productivity in accordance with Company philosophies.


Physical Requirements:


Normal physical requirements for office environment. Moderate travel required.


Education, Training, and Experience:


College graduate with at least an Associates degree in Mechanical or Electrical Engineering, emphasizing business administration. Experience in the design and/or assembly of high-speed machinery and the supervision of technical personnel required. Must have ability to communicate effectively, both oral and written, and be able to visualize mechanical concepts. Proficiency in Microsoft Office and SAP required. 



Pay Classification:


Salaried, Exempt

Recruitment Team
For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Hauni Maschinenbau GmbH is the leading company of the Hauni Group and the world's leading provider of technologies and technical services for the international tobacco industry. With around 4,500 employees at over 20 locations, the Hauni Group is represented worldwide and combines the brands Hauni, Garbuio, Decouflé, Borgwaldt, Borgwaldt Flavor, Sodim and Kodis. The Hauni Group is the Business Area Tobacco of the Körber Group.

The Körber Group is an international technology group with around 10,000 employees worldwide. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

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