As (Senior) CRM Manager Sales/Service (m/f/d) you are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.

Your role in our team

• Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
• Run hands-on project management with our internal business and IT CRM community as well as external partners
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
• Drive CRM user adoption and enable users globally
• Promote benefits of CRM within the organization
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales and Service
• Drive clear functional specification setting for user stories/use cases
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions

Your profile

• Bachelor's or master's degree
• 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
• Fast-paced corporate set up and/or IT/strategy consulting background preferential
• Experience in sales/service functions preferred (project, strategic, operative)
• Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus
• Proven learning journey track record a plus, e.g. Salesforce/similar certification/training proof (Salesforce trailhead)
• High target/result-driven personality with a high level of commitment and personal initiative
• Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization
• Team player with hands-on mentality who likes to work in an agile way
• Fluency in German and English in both, verbal and written communication – orally, in text and presentation settings

Your advantages

• You benefit from group-wide and international cooperation
• You can develop both professionally and personally with us through exciting and varied tasks - we support your further training.
• You have the opportunity to actively contribute and shape your own ideas and take responsibility for your own topics
• We offer performance-related remuneration
• Our working hours are flexible - working in our office in Hamburg, remote working from home or a combination of both is no problem
• Our company culture is open and communicative
• At the Hamburg location, we contribute to public transport costs, free parking spaces are also available

Recruitment-Team

For questions please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Please apply exclusively via the “Apply now” button.
Recruiter:  Walied Elkamhawy

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.