(Senior) CRM Manager Sales/Service (m/f/d)

Erscheinungsdatum:  31.03.2024

Hamburg, HH, DE

Geschäftsfeld:  Körber AG
Unternehmen:  Körber AG

(Senior) CRM Manager Sales/Service (m/f/d)

As (Senior) CRM Manager Sales/Service (m/f/d) you are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.


Your role in our team

  • Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations
  • Run hands-on project management with our internal business and IT CRM community as well as external partners
  • Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management
  • Drive CRM user adoption and enable users globally
  • Promote benefits of CRM within the organization
  • Takeover end-to-end ownership for CRM-related workstreams, focused on Sales and Service
  • Drive clear functional specification setting for user stories/use cases
  • Define product owner visions setting and aligning CRM enhancement roadmaps with divisions


Your profile

  • Bachelor's or master's degree
  • 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup
  • Fast-paced corporate set up and/or IT/strategy consulting background preferential
  • Experience in sales/service functions preferred (project, strategic, operative)
  • Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus
  • Proven learning journey track record a plus, e.g. Salesforce/similar certification/training proof (Salesforce trailhead)
  • High target/result-driven personality with a high level of commitment and personal initiative
  • Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization
  • Team player with hands-on mentality who likes to work in an agile way
  • Fluency in German and English in both, verbal and written communication – orally, in text and presentation settings


Your advantages

  • You benefit from group-wide and international cooperation
  • You can develop both professionally and personally with us through exciting and varied tasks - we support your further training.
  • You have the opportunity to actively contribute and shape your own ideas and take responsibility for your own topics
  • We offer performance-related remuneration
  • Our working hours are flexible - working in our office in Hamburg, remote working from home or a combination of both is no problem
  • Our company culture is open and communicative
  • At the Hamburg location, we contribute to public transport costs, free parking spaces are also available



For questions please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Please apply exclusively via the “Apply now” button.
Recruiter:  Walied Elkamhawy

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

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Wir sind Körber – ein internationaler Technologiekonzern mit rund 12.000 Mitarbeitern, mehr als 100 Standorten weltweit und einem gemeinsamen Ziel: Wir setzen unternehmerisches Denken in Kundenerfolge um und gestalten den technologischen Wandel. In den Geschäftsfeldern Digital, Pharma, Supply Chain und Technologies bieten wir Produkte, Lösungen und Services, die begeistern. Auf Kundenbedürfnisse reagieren wir schnell, Ideen setzen wir nahtlos um, und mit unseren Innovationen schaffen wir Mehrwert für unsere Kunden. Dabei bauen wir verstärkt auf Ökosysteme, die die Herausforderungen von heute und morgen lösen. Die Körber AG ist die Holdinggesellschaft des Körber-Konzerns.