Purpose of the Role

As Process Lead for IT Applications, you are accountable for all internal IT processes within the IT Applications domain, overseeing a team of approximately 120 employees located in Hamburg, Porto, and Pécs, …. You drive optimization, standardization, transparency, efficiency, and continuous improvement across all processes to ensure stable, scalable, and future-ready IT operations. With a strong agile mindset, passion for shaping the future, and hands-on leadership, you enable the teams to deliver high-quality IT services and products that support business success.

Key Responsibilities

Process Ownership & Governance

• Own, design, and continuously improve all internal IT processes within the domain of IT Applications.
• Ensure process alignment across different locations and promote a unified operating model.
• Establish clear governance frameworks, KPIs, and performance tracking for all process areas.
• Ensure compliance with ITIL principles and internal policies.
• Introduce KANBAN Flightlevel - based on Atlassian Jira - as leading methodology to reach transparency and steerability

Leadership & Organizational Development

• Lead, inspire, and develop 120 employees across multiple teams and competency areas.
• Foster an agile, collaborative, and high-performing culture.
• Promote empowerment, transparency, and ownership across all teams.
• Ensure effective workforce planning, talent development, and succession readiness.

Agile & Continuous Improvement

• Strongly promote agile values (focus, openness, commitment, respect, courage) across the organization.
• Introduce and mature agile methods (Scrum, Kanban, Retros, Planning, etc.).
• Drive an environment of continuous improvement, learning, experimentation, and innovation.

Operational Excellence

• Ensure stable, efficient, and reliable IT processes to support business-critical applications.
• Manage escalations, risk mitigation, process bottlenecks, and cross-location dependencies.
• Enable seamless collaboration between IT operations, project teams, and business stakeholders.
• Establish a new demand process together with different Business Areas
• Develop and maintain high service quality and customer satisfaction.

Change & Transformation Leadership

• Drive change management initiatives to support new ways of working, process redesigns, and organizational shifts.
• Communicate complex topics clearly to all stakeholder levels.
• Ensure adoption, engagement, and alignment during transformation phases.
• Act as a role model for assertiveness, solution orientation, and proactive decision-making.

Profile

Experience & Skills

• Several years of experience in IT process management and IT leadership
• Strong understanding of ITIL, agile methods, and modern IT delivery models.
• Proven leadership experience in multi-location or international environments.
• Ability to guide large teams and manage diverse stakeholder groups.
• Assertiveness combined with empathy and strong communication skills.
• Act as moderator, mediator or coach depending on the situation
• High resilience and motivation to shape the future of IT applications.

Mindset & Personal Traits

• Agile mindset with passion for collaboration and continuous learning.
• Structured, proactive and solution-oriented working style.
• Enjoyment in creating the future and driving meaningful change.
• Strong analytical capabilities and process thinking.
• Entrepreneurial thinking paired with a hands-on mentality

Additional Qualifications

• Experience in transformation programs or process harmonization initiatives is a plus.
• Fluent English
• Willingness to travel (approx. 30%).