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Senior UX Researcher (m/f/d) - limited 12 months

Senior UX Researcher (m/f/d) - limited 12 months

Posting Date:  Jun 3, 2021

Berlin, Berlin, Germany

Company:  Körber Digital

Want to redefine how entire industries work by leveraging IoT, Smart Manufacturing and Industry 4.0? Would you like to be part of the success of a digital solution which will revolutionize manufacturing process to improve shopfloor performance? If your answer is a big yes, you should continue reading!


With HQ in Berlin, FactoryPal is a recently established corporate Start-Up. The new venture is poised to become the leading end to end IoT solution for machine efficiency and equipment effectiveness. The digital solution will not just completely reshape how companies produce and elevate their efficiency levels, but at the same time fundamentally augment the way how manufacturing employees do their job.


We are data scientists, engineers, designers, IIoT experts, product managers, and lean manufacturing consultants. We are a team, united by our shared ambition: revolutionize manufacturing and transform the way it is done to ensure smooth operations.


Become part of an amazing journey and successfully accompany our customers in their Digital Factory efforts!


Your role in our team

  • You drive and manage all research activities that support the design and product development team to enable them to drive user-centric design from early discovery of a product to its end of life
  • You maintain contextual field visits on the customer’s side in the pre-set environments
  • You establish new research set-ups at further customer locations in Europe and North America
  • You prepare and conduct qualitative user research studies such as (remote/in-person) interviews and usability tests
  • You apply methods such as card sorting activities, tree tests, users’ diaries and surveys depending on the design needs and exploration purposes of the team
  • You facilitate workshops and kick-offs with internal stakeholders and customers for user research purposes
  • Be an advocate for the user and make sure their voice is heard by including your team members in the whole research process to raise a deeper understanding of users’ needs and behaviors
  • You maintain our System Usability Scale (SUS) by utilizing feedback from both internal and external stakeholders
  • You maintain complex user journey maps for the shop floor users and create new personas. Find any gaps to fulfill both with new valuable insights
  • You ensure cross-functional collaboration and alignment among FactoryPal teams and serve as mentor and coach for Junior Researchers


Your profile

  • 4+ years of professional experience in UX Research or similar role
  • You have a master’s degree in Human Factors, Psychology, Anthropology, User Experience / Interaction Design or other cognitive sciences
  • Fluency in German and English. Further language skills would be a plus
  • You have experience in an industrial IoT Research and agile environment with a focus on b2b/SaaS software design
  • You have worked with the latest UX Research tools such as Lookback or Dovetail as well as design tools like Figma and Adobe
  • You are highly self-organized with the ability to prioritize and to work well in a dynamic organization


Your working environment at FactoryPal

  • Offices in prime working locations and technology hotspots such as Berlin and Porto
  • An agile, inspiring, multi-cultural, multi-disciplinary and innovative work environment


Your benefits

  • Opportunity to work in a well-funded corporate Start-Up with an unfair advantage derived from market access of our mother company
  • Exposure to the hottest IT technologies, like AI/ML, Cloud and Industrial IoT
  • Challenging role with lots of opportunities to grow - as an expert or as an entrepreneur
  • A competitive salary and benefits package - incl. 30 days vacation


If you are interested to join us:
Please apply in English, providing us with your estimated start date and salary expectations.

For questions please contact us via jobs@koerber.de.
Please apply exclusively via the “Apply now” button.

We are Körber – an international technology group with about 10,000 employees, more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, Tissue and Tobacco, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

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