Technical Support Engineer

Posting Date:  Jun 5, 2023

Apex, NC, US

Business Area:  Pharma
Company:  Körber Pharma Software, Inc.

Technical Support Engineer

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.



Join the home for entrepreneurs!



Your role in our team:

  • You will perform Database imports and exports.
  • You will investigate and troubleshoot Database and Infrastructure issues reported by customers and internal teams.
  • You are tasked with developing workaround solutions to resolve Database and Infrastructure issues reported by customers.
  • You will help troubleshoot Database configurations for customers per Application requirements.
  • You will support provisioning and installations for customers and for internal systems.
  • You will be responsible for reviewing knowledge base for known errors and creation of knowledge as needed.
  • You will collaborate with cross functional teams to resolve incidents and provide long term solutions.
  • You will correspond with customers (internal and external) using support communication tools (phone/email/ITSM system/online meetings).
  • You will comply with established procedures and workflows (Service Now / Agreements / SOPs).
  • You will constantly be on the lookout for ways to improve design, document, and maintenance of Körber Pharma’s Werum software products.
  • You provide 24/7 support on rotating schedule when required.


Your profile:

  • You have obtained a bachelor's degree in IT, Computer Science, MIS or Life Sciences field.
  • You have hands-on experience in multiple Databases.
  • Your Oracle & PostgreSQL experience is preferred.
  • You are proficient with Windows and Linux operating systems.
  • You have exposure to containerization technologies.
  • You have strong written and verbal communication skills including technical writing skills.
  • You possess excellent organization and problem-solving skills
  • You have strong analytical skills.
  • You must be adaptable and a multi-tasker.
  • Your ITIL certification is a plus
  • Your proficiency in multiple software programing languages is preferred, yet not required.
  • Your prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus.
  • Your working experience in remote troubleshooting is a plus.


Your working environment at Körber

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation."


Your benefits

  • You will work in a modern work environment with open culture towards improvements and new ideas
  • You are part of a global operating company with a wide customer basis and a growing business
  • You profit from international cooperation within group-expert network to implement corporate wide concepts
  • You will work in a team who is focusing on customer requirements
  • You will get an attractive compensation package including health, dental, vision insurance and retirement plan


Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you! Körber Xperience (!


Equal employer opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.














Recruitment Team

For questions please contact us via
Please apply exclusively via the “Apply now” button.
Recruiter: Brenda Hernandez

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. 

For questions please contact us via
Please apply exclusively via the “Apply now” button.

Körber Pharma is a Business Area of Körber, an international technology group with around 13,000 employees and more than 100 locations worldwide. At Business Area Pharma we offer a unique portfolio of integrated solutions that deliver the difference along the pharma value chain. Spanning our in-depth expertise in consulting, inspection, handling, packaging machines and materials, Körber has always the right solutions to unlock the potential of our customer’s productivity. With proven understanding of pharma process and regulation challenges, Körber is the partner to make the most out of pharma and biotech production for customers.

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