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Senior Application Support Engineer

Posting Date:  Apr 26, 2022

Cary, NC, US

Business Area:  Pharma
Company:  Körber Pharma Software, Inc.

Senior Application Support Engineer

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.


Join the home for entrepreneurs!


Your role in our team

  • You will investigate and troubleshoot application issues reported by customers.
  • You will be tasked with developing workaround solutions to resolve application issues.
  • You will be responsible for reviewing knowledge containers for known errors & creation of knowledge as needed (1st level).
  • You will replicate customer incidents in-house (2nd level).
  • You will perform source code review to resolve customer incidents and problems (3rd level).
  • You will collaborate with cross functional teams to resolve incidents.
  • You will understand business processes in (life science & pharmaceutical) industry.
  • You will understand functionalities of Werum’s software products & project customizations and take initiatives to continuously improve.
  • You will correspond with customers using application support communication tools (phone/email/ITSM system/online meetings).
  • You will comply with established procedures and workflows (Service Now / IMS / agreements / SOPs).
  • You will constantly be on the lookout for ways to improve design, document and maintenance of Werum's software products.
  • You will develop project extensions and build non-GxP tools to monitor system health (incl. testing).
  • You will maintain CMDB.
  • You will provide 24/7 support hotline on rotating schedule.


Your profile

  • You have a bachelor's degree in IT, Computer Science, MIS or Life Sciences field.
  • You have hands-on experience in software development.
  • You are proficient with Windows and Linux operating systems.
  • You have knowledge on Dockers and Kubernetes.
  • You have strong written and verbal communication skills including technical writing skills
  • You possess excellent organization and problem-solving skills
  • You have strong analytical skills;
  • You must be adaptable and multi-tasker.
  • Your proficiency with databases, Oracle or PostgreSQL is preferred
  • Your ITIL certification is a plus
  • Your proficiency in multiple software programing languages is preferred.
  • Your prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus.
  • Your working experience in remote troubleshooting is a plus.


Your working environment at Körber

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation."


Your benefits

  • You will work in a modern work environment with open culture towards improvements and new ideas
  • You are part of a global operating company with a wide customer basis and a growing business
  • You profit from international cooperation within group-expert network to implement corporate wide concepts
  • You will work in a team who is focusing on customer requirements
  • You will get an attractive compensation package including health, dental, vision insurance and retirement plan 


Can you find yourself in this profile? 

Then you are right at Körber. We are looking forward to getting to know you!


Equal employer opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.








Recruitment Team

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Pharma is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Business Area Pharma we offer a unique portfolio of integrated solutions that deliver the difference along the pharma value chain. Spanning our in-depth expertise in consulting, inspection, handling, packaging machines and materials, track & trace and software, Körber has always the right solutions to unlock the potential of our customer’s productivity. With proven understanding of pharma process and regulation challenges, Körber is the partner to make the most out of pharma and biotech production for customers.

Nearest Major Market: Raleigh

Job Segment: Technical Support, Application Engineering, Biotech, Manufacturing Engineer, Engineer, Technology, Engineering, Science