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Application Support Engineer

Posting Date:  Jun 8, 2022

Cary, NC, US

Business Area:  Pharma
Company:  Körber Pharma Software, Inc.

Application Support Engineer

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.



Join the home for entrepreneurs!



Your role in our team

  • You will investigate and troubleshoot application issues reported by customers.
  • You are tasked with developing workaround solutions to resolve application issues.
  • You will be responsible for reviewing knowledge containers for known errors & creation of knowledge as needed (1st level).
  • You replicate customer incidents in-house (2nd level).
  • You perform source code review to resolve customer incidents and problems (3rd level).
  • You will collaborate with cross functional teams to resolve incidents.
  • You understand business processes in (life science & pharmaceutical) industry.
  • You understand functionalities of Werum’s software products & project customizations and take initiatives to continuously improve.
  • You will correspond with customers using application support communication tools (phone/email/ITSM system/online meetings).
  • You will comply with established procedures and workflows (Service Now / IMS / agreements / SOPs).
  • You will constantly be on the lookout for ways to improve design, document and maintenance of Werum's software products.
  • You develop project extensions and build non-GxP tools to monitor system health (incl. testing).
  • You will maintain CMDB.
  • You provide 24/7 support hotline on rotating schedule.



Your profile

  • You have obtained a bachelor's degree in IT, Computer Science, MIS or Life Sciences field.
  • You have hands-on experience in software development.
  • You possess proficiency with databases, Oracle or PostgreSQL is preferred
  • You are proficient with Windows and Linux operating systems.
  • You have knowledge on Dockers and Kubernetes.
  • You have strong written and verbal communication skills including technical writing skills
  • You possess excellent organization and problem-solving skills
  • You have strong analytical skills;
  • You must be adaptable and multi-tasker.
  • You have ITIL certification
  • Your proficiency in multiple software programing languages is preferred.
  • Prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus.
  • Working experience in remote troubleshooting is a plus.



Your working environment at Körber

Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.



Your benefits

  • You are part of a great team taking ownership from day one
  • You will work in a flexible environment with great and inspiring colleagues
  • You profit from cross-functional and international collaboration and interaction
  • You will get an attractive compensation package and the potential for a yearly bonus
  • You will receive 15+ days of Vacation, 10 company holidays and 1 floating holiday
  • You will have the option to participate in a 401K plan with 50% match
  • You will have access to medical, dental, vision along with company paid life and disability insurance


Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!


Equal employer opportunity

Körber Pharma is an Equal Employment Opportunity Employer.

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.


Recruitment Team

For questions please contact us via
Please apply exclusively via the “Apply now” button.

For questions please contact us via
Please apply exclusively via the “Apply now” button.

Körber Pharma is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Business Area Pharma we offer a unique portfolio of integrated solutions that deliver the difference along the pharma value chain. Spanning our in-depth expertise in consulting, inspection, handling, packaging machines and materials, track & trace and software, Körber has always the right solutions to unlock the potential of our customer’s productivity. With proven understanding of pharma process and regulation challenges, Körber is the partner to make the most out of pharma and biotech production for customers.

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