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Cloud Support Engineer

Posting Date:  Apr 21, 2022

Cary, NC, US

Business Area:  Pharma
Company:  Körber Pharma Software, Inc.

Cloud Support Engineer

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.


Join the home for entrepreneurs!


Your role in our team

  • You are the single Point of Contact for external clients regarding platform and application issues
  • You monitor all systems within our platform to minimize resolution time, and expedite response time to close issues
  • You provide continual evaluation and development of the event management process
  • You work closely with internal and external stakeholders to provide high quality cloud services
  • You participate with internal process maturity and development
  • You improve automation, infrastructure health, and internal processes.
  • You provide deployment and maintenance of environments and customer systems
  • You perform change controls and documentation for qualification of systems
  • You manage communication between Koerber-Pharma and our customers by championing their needs and collaborating with internal departments to ensure the needs are met
  • You serve as an expert in systems infrastructure consulting and are comfortable in conducting remote workshops and training for clients
  • You demonstrate willingness to support projects in a variety of aspects such as Validation, Testing, Requirements Gathering, Design etc. following Software development lifecycle
  • You provide support for off hours hotline on a scheduled basis.


Your profile

  • You have a Bachelor’s Degree in an IT / Infrastructure support related discipline, or 4 years’ experience in a related field
  • You have experience with ITSM solutions such as ServiceNow or Remedy or IMS
  • You have exposure to TCP/IP, WAN/LAN, DNS routing, VPN, Firewall configurations, and related technologies
  • You possess understanding of basic cloud and Software as a Services concepts and best practices
  • Your experience with the following technologies: Oracle DB, Postgres SQL, Linux, Windows Server, Container technologies (e.g. Docker, Kubernetes, Amazon EKS), Java, AWS services is preferred
  • Your exposure to ActiveDirectory and Identity Managed Principles is preferred
  • Your ITIL certification and experience is a plus
  • Your scripting experience is preferred


Your working environment at Körber

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation."


Your benefits

  • You will work in a modern work environment with open culture towards improvements and new ideas
  • You are part of a global operating company with a wide customer basis and a growing business
  • You profit from international cooperation within group-expert network to implement corporate wide concepts
  • You will work in a team who is focusing on customer requirements
  • You will get an attractive compensation package including health, dental, vision insurance and retirement plan


Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you!


Equal employer opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.






Recruitment Team

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Pharma is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Business Area Pharma we offer a unique portfolio of integrated solutions that deliver the difference along the pharma value chain. Spanning our in-depth expertise in consulting, inspection, handling, packaging machines and materials, track & trace and software, Körber has always the right solutions to unlock the potential of our customer’s productivity. With proven understanding of pharma process and regulation challenges, Körber is the partner to make the most out of pharma and biotech production for customers.

Nearest Major Market: Raleigh

Job Segment: Cloud, Biotech, Manufacturing Engineer, Engineer, Consulting, Technology, Science, Engineering