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Head of Customer Service

Head of Customer Service

Posting Date: 

Fargo, ND, North Dakota, United States

Business Area:  Pharma
Company:  Fargo


  • Establish and manage of automation operating service department
  • Develop aftermarket business in accordance to OEM business and company strategy
  • Sale aftermarket services to existing customer base
  • Strengthen the aftermarket product portfolio also with digital solutions
  • Plan and organize marketing activities for target groups with marketing specialist
  • Maintain customer relationships after machine installation in cooperation with sales team
  • Plan and adjust field service technician capacities to meet customer requirements



  • Degree in Engineering related field (Mechanical, Manufacturing, Business) or equivalent outside work experience
  • 3 years’ experience in Sales or Service; both preferred
  • Experiences in packaging machinery business is beneficial
  • Self-driven personality with willingness to develop a business within a growing company
  • Ability to manage and work in diverse teams and collaborate effectively with other departments
  • Exceptional verbal and written communication skills
  • Ability to work strategically and plan accordingly
  • Displays excellent organizational skills and the ability to prioritize tasks


Our Offer

  • Modern work environment with open culture towards improvements and new ideas
  • Global operating company with a wide customer base and a growing business
  • International cooperation within group-expert network to implement corporate wide concepts
  • Working in a team who is focusing on customer requirements
  • Competitive compensation package including: health insurance, PTO accrual and retirement package

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Pharma is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Business Area Pharma we offer a unique portfolio of integrated solutions that deliver the difference along the pharma value chain. Spanning our in-depth expertise in consulting, inspection, handling, packaging machines and materials, track & trace and software, Körber has always the right solutions to unlock the potential of our customer’s productivity. With proven understanding of pharma process and regulation challenges, Körber is the partner to make the most out of pharma and biotech production for customers.

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