Processmanager - Customer Service (m/f/d)

Posting Date:  May 26, 2023

Markt Schwaben, DE

Business Area:  Pharma
Company:  Körber Pharma Inspection GmbH

Processmanager - Customer Service (m/f/d)

Your Role in our Team


  • Your main task will be to coordinate, define and document service processes in cooperation with the customer service team and across departments
  • This includes the organizational support of the SAP project planning and its optimization
  • In addition, you will be responsible for the administrative management and maintenance of the Jira service ticket system, the Confluence knowledge database, the service intranet and the organization of the documentation structure
  • You take care of the ongoing updating of the software manuals for the end users and the adjustment of the process diagrams
  • You ensure the conception, implementation and testing of interfaces between new and existing software solutions
  • Within the department, you monitor and control the software updates in the Customer Service area
  • You take over the administrative management of the digital quality management manual (Roxtra)

Your Profile

  • You have a degree in economics/industrial engineering/business informatics or a similar qualification
  • Ideally, you have already taken part in further training measures in the administrative/economics area
  • You have already gained many years of professional experience in the administrative area
  • In addition to excellent written and spoken German and English skills
  • An overall understanding of business administration is one of your strengths along with good MS Office skills
  • Organization, teamwork, commitment, flexibility, as well as an analytical, independent and responsible way of working and thinking characterize you
  • Ideally, you already have knowledge of working with SAP and Sales Force


Your Working Environment at Körber

High-quality machines for the pharmaceutical industry have been built at the Körber site in Markt Schwaben since 1895. We develop new inspection technologies, automation solutions to control complex manufacturing and packaging lines for pharmaceutical products. As part of the team, you will help to produce quality-assured inspection machines for medicines.


Your Benefits

  • Create the future with us: Working with the latest technologies, we are always looking for innovative and creative ideas to further develop our products
  • Recognition: You are a valuable member in an open-minded and collegial environment and take on responsibility from the very beginning
  • Development: With our work, you have numerous opportunities to help shape the company as well as range of development prospects. We offer internal and external further training as well as language courses
  • Internationality: International customers in the pharmaceutical industry as well as cross-functional cooperation in a globally operating group environment
  • Safety: Future- and crisis-proof industry with a company history of over 125 years
  • Work-life balance: Flexible working hours with flextime, opportunities for mobile working, 30 days annual vacation, a lot of different company events
  • Benefits: Bike leasing, company pension plan, corporate benefits, and other benefits in accordance with our company agreements, free water and coffee at the site
  • Accessibility: S-Bahn stop 5 minutes’ walk away, direct connection to the A94 highway and company parking lot


Can you see yourself in this profile? Then you've come to the right place at Körber. We are looking forward to meet you!

Recruitment Team

For questions please contact us via
Please apply exclusively via the “Apply now” button.
Recruiter: Fiona Stiller
Job Req ID: 4341​​​​​​​

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. 

For questions please contact us via
Please apply exclusively via the “Apply now” button.

Körber Pharma is a Business Area of Körber, an international technology group with around 13,000 employees and more than 100 locations worldwide. At Business Area Pharma we offer a unique portfolio of integrated solutions that deliver the difference along the pharma value chain. Spanning our in-depth expertise in consulting, inspection, handling, packaging machines and materials, Körber has always the right solutions to unlock the potential of our customer’s productivity. With proven understanding of pharma process and regulation challenges, Körber is the partner to make the most out of pharma and biotech production for customers.

Job Segment: Pharmaceutical, Pharmaceutical Sales, Testing, Inspector, Science, Sales, Technology, Customer Service, Quality