Share this Job

Software Support Representative 3

Posting Date:  Nov 23, 2021

Colorado Springs, CO, US

Business Area:  Supply Chain
Company:  Körber Supply Chain

Software Support Representative 3

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.


Join the home for entrepreneurs!


We have a full-time position available for a call center Support Services Representative in our Retail Furniture Inventory Management Software System division in Colorado Springs. As a member of our customer support team, this successful candidate will be responsible for delivering a high level of customer service to our clients.



Your role in our team

  • You administer consistent quality customer support through calls and emails

  • You respond to customer questions via telephone and written correspondence

  • You have complete ownership of support calls and ensure timely follow-up through call resolution

  • You are responsible for troubleshooting, testing and resolution of issues reported in various versions of the software

  • You are a team player - effectively collaborate with coworkers to resolve reported client issues and provide solutions

  • You are able to promptly and thoroughly provide quality assurance testing of RETAILvantage software prior to version release dates

  • You have the ability to educate clients to enhance user experience and build product loyalty.


Your profile

  • You have strong critical thinking, problem solving and troubleshooting skills, a must

  • You take Initiative to research software related inquiries/problems and determine the best applicable resolution

  • You have strong customer service skills along with excellent communication skills, both verbal and written

  • You have intermediate computer skills and experience with Office Suite, Windows operating systems

  • You are able to react to change efficiently and handle other essential tasks promptly as assigned

  • You work well under pressure and are able to maintain poise in a fast-paced, deadline driven environment

  • You have the ability to work independently and are a self-starter

  • You desire to continually enhance knowledge and apply knowledge gained

  • You have basic Accounting knowledge and/or Accounting software background, preferred

  • You have Quality Assurance testing experience, preferred


Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you


Your benefits

  • You will be working in a fast-paced and dynamic environment, with international clients and colleagues

  • You have access to competitive Medical, Dental and Vision insurance

  • You have the option to enroll in 401K matching program

  • You will have Flexible Time Off, 11 days paid holiday and 1 day of volunteer time per year

  • You will have a fun casual, and flexible work environment



Equal employer opportunity

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.



For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

Nearest Major Market: Colorado Springs

Job Segment: Developer, Medical, Customer Service Representative, Supply, Call Center Representative, Technology, Healthcare, Customer Service, Operations