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Support Analyst

Posting Date:  May 14, 2022

Pittsburgh, PA, US

Business Area:  Supply Chain
Company:  Körber Supply Chain US, Inc.

Support Analyst

Join our team at Körber Supply Chain!

Your role is to identify, prioritize and resolve technical issues related to customer system issues pertaining to systems including WMS, and other components supported by Körber. You will manage customer expectations and understand both the operational and technical components of the issue so that appropriate service levels can be maintained and resolution can be achieved.





Your role on our team

  • You troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software

  • You quantify issues and provide supporting data if issues are escalated

  • You manage the WMS environments and migration of configurations between environments

  • You take care of WMS data administration including: new users, menus, locations, pick and put-away sequences, zone data, etc.

  • You know how to do SQL performance monitoring / index and query tuning


Your profile

  • You have a BA / BS Degree, Computer Science, MIS, or equivalent

  • You have relevant experience in a similar environment

  • You have excellent listening, oral, and written communication skills with strong interpersonal skills

  • You have strong analytical and problem-solving skills

  • You have the ability to prioritize tasks and self-manage

  • You may have supply chain and distribution industry knowledge

  • You have intermediate to advanced experience in SQL/Oracle and database procedures

Not required but a plus

  • You may have some knowledge with interface technologies – TCP/IP Sockets, XML, JSON, etc

  • You may have some knowledge of Warehouse Management Systems like Blue Yonder, SAP

  • You may have experience with voice software like Honeywell/Vocollect, Voxware, etc.

  • You may have labeling experience (Bartender or Loftware)

  • You may have reporting experience (Cognos, Business Objects, SSRS)

  • You may have some networking experience (Cisco, WAN/LAN troubleshooting)


Your benefits

  • You will be working in fast-paced and dynamic environment, with international clients and colleagues

  • You have access to competitive Medical, Dental and Vision insurance

  • You have the option to enroll in 401K matching program

  • You will have Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year

  • You will have a fun, casual, and flexible work environment


Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply. Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran 



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Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

Nearest Major Market: Pittsburgh

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