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Support Analyst

Posting Date:  Jun 21, 2022

Pittsburgh, PA, US

Business Area:  Supply Chain
Company:  Korber Supply Chain NA, LLC

Support Analyst

Join our team at Körber Supply Chain Consulting!

Your role is to identify, prioritize and resolve technical issues related to customer system issues pertaining to systems including WMS, and other components supported by Körber. You will manage customer expectations and understand both the operational and technical components of the issue so that appropriate service levels can be maintained and resolution can be achieved.

Your role on our team

  • You collaborate analyze and collaborate with developers, programmers, and designers in identifying the core source of systems issues and for the appropriate solution possibilities

  • You assist in defining issue resolution estimates, including scoping, scheduling, and implementation.

  • You research, identify, analyze, and fulfill requirements of all program users.

  • You liaise with customers to identify the source of issues

  • You conduct research issues as they relate to software products, languages, databases, and system data to identify and resolve issues

  • You recommend, schedule, and perform software improvements and upgrades

  • You design and enforce request handling and escalation policies and procedures

  • You coordinate and/or perform hands-on fixes at the desktop level

  • You design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging

  • You administer critical analysis of test results and deliver solutions to problem areas

  • You monitor and test fixes to ensure problems have been resolved for reported issues

  • You track and analyze trends in Help Desk requests and generate statistical reports.

Your profile

  • You have a BS/BA, Computer Science or equivalent degree

  • You have intermediate to Advanced experience in databases (SQL/Oracle), queries and stored procedures

  • You are proficient in a variety of programming languages, such as PL/SQL and Java.

  • You have relational database experience with Oracle and SQL Server.

  • You understand platforms such as Linux, and Windows Server.

  • You understand the hardware components (servers, RF, printers, etc.).

  • You have prior experience working with customers on resolving business critical issues.

  • You have knowledge of applicable data privacy practices and laws.

  • You understand WMS and operational best practices.

  • You have analytical and problem-solving abilities to conduct research into software-related issues and products.

  • You effectively prioritize and execute tasks in a high-pressure environment.

  • You have strong written, oral, and interpersonal communication skills with a keen attention to detail.

  • You are flexible and adaptable to learning and understanding new technologies.

  • Periodic shifts of off-hour support will be necessary (5PM to 9AM) for customers needing assistance during off hours.

  • You may need to be on rotational on-call support and backup assistance for 24/7 coverage.

Your benefits

  • You will be working in fast-paced and dynamic environment, with international clients and colleagues

  • You have access to competitive Medical, Dental and Vision insurance

  • You have the option to enroll in 401K matching program

  • You will have Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year

  • You will have a fun, casual, and flexible work environmen



Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply. Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran 

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Körber Supply Chain est une entité du groupe technologique international Körber, qui compte environ 10 000 employés et plus de 100 sites à travers le monde. Körber Supply Chain est le seul acteur à proposer une gamme complète de solutions, adaptée à chaque étape de la supply chain, à toutes les tailles d’entreprise et à toutes les stratégies de développement. L’offre Körber s’étend au-delà des solutions logicielles, avec des solutions d’automatisation, vocales, robotiques et de manutention, associées à une expertise unique capable d’intégrer l’ensemble de ces compétences. Nous vous accompagnons dans l’évolution de votre supply chain. Conquer supply chain complexity – avec Körber.

Nearest Major Market: Pittsburgh

Job Segment: Testing, Help Desk, Information Technology, Supply Chain, Computer Science, Technology, Operations