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Customer Service Representative- Spare Parts Sales

Customer Service Representative- Spare Parts Sales

Posting Date:  Feb 9, 2021

Green Bay, WI, Wisconsin, United States

Business Area:  Tissue
Company:  Tissue

Fabio Perini, a sales and service company serves the North American Tissue industry has an outstanding career opportunity available for a Spare Parts Customer Service Sales representative.

Your role on our team 

  • Customer Service Representative plays an active role in the success of our Aftermarket Business.
  • As a Spare Parts Customer Service Sales Representative, you serve our customers with Spare Parts support.
  • Though a considerable amount of time is spent on a phone or a computer, this is not a call center but rather a service and parts center.
  • There are daily challenges to identify the customer’s needs and achieving them in a fast-paced environment. 
  • Being proactive activity in creating solutions, solving problems and creating business is required.
  • This opportunity is for a spirited customer service candidate with strong computer skills.
  • Process customer orders/quotations using SAP.
  • Answer customer calls and emails about machine parts.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Provide post order support.
  • Create proactive sales strategies.
  • Serves customers by selling products and meeting customer needs.
  • Responsible for spare parts pricing.
  • Support spare parts needs during new machine installs.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules.
  • Support our Technical Service group with spare parts needs.
  • Spare parts research for internal and external customers.
  • 4/5 times a year for one week at a time, the CSR is responsible for our 24 hours emergency service.

Your Profile

  • Bachelor degree with a concentration in marketing, promotions, advertising sales, or business administration preferred.
  • Strong technical skills and the ability to apply those in a customer-service environment.
  • Inside sales and/or customer service experience.
  • Ability to interact in a positive and professional manner by phone with a focus on customer service.
  • Ability to multi-task in a fast-paced environment.
  • Work well under pressure.
  • Strong customer service and time management skills.
  • Strong written and verbal communication skills.
  • Strong computer skills, including experience utilizing Microsoft Word, Excel and Outlook.
  • A working knowledge of SAP
  • Customer Service: Internal/External
  • Meeting sales goals
  • Closing skills
  • Self-confidence
  • Product Knowledge
  • Customer Knowledge
  • Presentation Skills

Your Benefits

  • Base salary and bonus opportunities
  • Benefit package including health care, vision, dental, and 401(k) with company match.
  • Paid vacation, sick time, & company holidays.
  • Tuition reimbursement.
  • On site work out facility

For questions please contact us via +39 0583 4601.
Please apply exclusively via the “Apply now” button.

For questions please contact us via +39 0583 4601.
Please apply exclusively via the “Apply now” button.

Körber is an international technology group with around 10,000 employees and more than 100 locations worldwide. Our ultimate goal is to empower our customers’ ongoing success. The Körber Business Area Tissue is the only truly integrated and global provider of advanced solutions for the tissue business. We offer the industry’s most comprehensive portfolio of tissue technology to support customers across the entire value chain – from roll to fold, from converting to packaging. Our advanced, automated and easy-to-use integrated solutions are a fundamental asset to shape the success in tissue, take our customers operations to the next level and strengthen their overall financial performance, while optimizing their total cost of ownership.

Job Segment: Customer Service Representative, ERP, Sales Rep, Customer Service, Sales, Technology