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Customer Service Operations Thesis Internship

Posting Date:  Mar 13, 2023

Lucca, IT

Business Area:  Tissue
Company:  Körber Tissue S.p.A.

Customer Service Operations Thesis Internship

Pioneer your career!


Your role

• You will develop a dashboard of performance indicators

• You will monitor internal process using Power BI software

• You will automate all internal KPIs in CS Operations

• You will interface with different departments such as Production, Technical Office, Shipping , Sales, Purchasing and Quality Control


Your profile

  • Bachelor or Master degree in Management Engineering
  • Knowledge of Power BI
  • Knowledge of the DAX programming language or similar
  • Microsoft Office proficiency
  • Ability to read and analyse data
  • Italian and English proficient user both written and verbal
  • Strong communication and interpersonal skills
  • Team worker


Your working environment at Körber

The Körber site in Lucca is the headquarter our tissue roll and fold converting machine design and production facilities. Our industry-leading innovation hub pushes the boundaries of digitization in the era of Industry 4.0 through cross-collaboration and open innovation with suppliers, young companies (start-ups), universities, and institutions. Plus, a center of excellence for the tissue industry, Pivot Solutions, helps converters unlock the potential of their business


Your benefits

  • Work in a global organization with international customers and colleagues, dynamic and modern work environment
  • Internal canteen free of charge


Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you!


Körber Tissue is an inclusive Employer, welcomes individual differences and offers equal career opportunities to all identities and minorities.



For questions please contact us via +39 0583 4601.
Please apply exclusively via the “Apply now” button.
Recruiter: Eliana Lavilla

For questions please contact us via +39 0583 4601.
Please apply exclusively via the “Apply now” button.

Körber is an international technology group with around 12,000 employees and more than 100 locations worldwide. Our ultimate goal is to empower our customers’ ongoing success. The Körber Business Area Tissue is the only truly integrated and global provider of advanced solutions for the tissue business. We offer the industry’s most comprehensive portfolio of tissue technology to support customers across the entire value chain – from roll to fold, from converting to packaging. Our advanced, automated and easy-to-use integrated solutions are a fundamental asset to shape the success in tissue, take our customers operations to the next level and strengthen their overall financial performance, while optimizing their total cost of ownership.

Job Segment: Operations Manager, Intern, QC, Operations, Customer Service, Entry Level, Quality