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CS Inside Sales Specialist

CS Inside Sales Specialist

Posting Date:  May 7, 2021

Porcari, Tuscany, Italy

Business Area:  Tissue
Company:  MTC S.r.l.

Pioneer your career!


Your Role

  • Be the customers' touch point for offers and spare parts orders from the arrival of the request to the shipment.
  • Provide commercial technical support worldwide for retrofits (TIP - Technical Improvement Program) from request to shipment
  • Manage customers’ requests by email or by phone
  • Interface with Technical Office for any clarifications, requests for changes, replacement of materials, feasibility analysis, preparation of upgrades offers
  • Interface with Purchasing Department for information about prices, delivery times, phased-out materials
  • Manage clients offers and orders with SAP
  • Interface with Warehouse for emergency management
  • Interface with Production Department for pre-assembly management
  • Interface with Shipping Department to organize and check the order shipment
  • Interface with Technical Service for support especially on retrofits
  • Spare parts and retrofits management
  • Collaborate with Administration Department for advances requests, bank guarantees, letters of credit and credit recovery
  • Manage sales contracts in collaboration with the Legal Office, especially for retrofits
  • Update database related to offers and order in terms of prices and delivery dates
  • Prepare spare parts lists
  • Spare parts management for new machinery


Your Profile

  • Degree in Management or Mechanical Engineering
  • Previous experience in Customer Service or Spare Parts Area
  • Fluent in both Italian and English, a third language is a plus
  • Proficiency in Microsoft Office programs
  • Knowledge of SAP
  • Customer focus and commercial skills
  • Excellent communication and strong interpersonal skills
  • Problem solving and team working skills
  • Able to work under pressure and strong time management skills
  • Ability to prioritize and deal with urgencies
  • Strong work ethic


Your working environment at Körber

The Körber site in Lucca is the headquarter of our tissue roll and fold converting machine design and production facilities. Our industry-leading innovation hub pushes the boundaries of digitization in the era of Industry 4.0 through cross-collaboration and open innovation with suppliers, young companies (start-ups), universities, and institutions. Plus, a center of excellence for the tissue industry, Pivot Solutions, helps converters unlock the potential of their business.


Your benefits

  • Work in a global organization with international customers and colleagues, dynamic and modern work environment
  • Onboarding plan
  • Internal canteen free of charge
  • Welfare system
  • Yearly training program


Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you!

For questions please contact us via +39 0583 4601.
Please apply exclusively via the “Apply now” button.

For questions please contact us via +39 0583 4601.
Please apply exclusively via the “Apply now” button.

Körber is an international technology group with around 10,000 employees and more than 100 locations worldwide. Our ultimate goal is to empower our customers’ ongoing success. The Körber Business Area Tissue is the only truly integrated and global provider of advanced solutions for the tissue business. We offer the industry’s most comprehensive portfolio of tissue technology to support customers across the entire value chain – from roll to fold, from converting to packaging. Our advanced, automated and easy-to-use integrated solutions are a fundamental asset to shape the success in tissue, take our customers operations to the next level and strengthen their overall financial performance, while optimizing their total cost of ownership.

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