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Support Analyst L1

Support Analyst L1

Posting Date:  Nov 9, 2020

Bellingham, Washington, United States

Business Area:  Supply Chain
Company:  Körber Supply Chain

Koerber Supply Chain, prides itself on providing industry leading supply chain solutions to our customers. We foster a culture of customer service and innovation, while working to provide unique solutions to problems faced by companies across the globe. 

Our office is located in Bellingham, WA, a city known for its access to all the activities the Pacific Northwest has to offer. You can enjoy a myriad of outdoor activities such as skiing, golfing, biking, hiking, climbing, mountain biking, boating and fishing. Additionally, Vitech organizes events throughout the year like picnics, chili cook-offs, office Olympics, costume contests, and more. Come join our team!


We have a full time position available for a Support Analyst in our Bellingham, WA office. As a part of our sustainment team, your role is to provide day-to-day operational assistance and support for the Warehouse Management Solution to continue to build value for our customers’ distribution solutions.

Job Responsibilities:
     • Troubleshoot business and operational issues associated with the Warehouse Management System (WMS)
     • Quantify issues and provide supporting data if issues are escalated to ERP Vendor, HighJump, Vocollect, RF Hardware Provider, Seagull Scientific, Business Objects, Loftware, or other third parties
     • Manage the WMS environments and migration of configurations between environments
     • Report changes in Dashboard, SSRS and Crystal Reports; such as modifying existing reports with additional search criteria or adding new search field elements, and creating new report pages for single tables or multiple tables using simple joins.
     • Develop and mentor operations team members as WMS Super Users and Trainers on warehouse and distribution best practices with WMS
     • WMS data administration including: new users, menus, locations, pick and put-away sequences, zone data, etc.
     • SQL performance monitoring / index and query tuning



  • BA / BS Degree, Computer Science, MIS, or equivalent
  • Relevant experience in a similar environment
  • Excellent listening, oral, and written communication skills with strong interpersonal skill
  • Strong analytical and problem solving skills
  • Ability to prioritize tasks and self-manage



  • Supply chain and distribution industry knowledge and experience. 
  • Intermediate to Advanced experience in databases (SQL / Oracle) queries and stored procedures
  • Expertise with interface technologies including TCP/IP Sockets, XML, Table-to-Table, etc.
  • Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)
  • Warehouse Management Systems (WMS) expertise in HighJump Software, RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc.
  • Voice expertise in (Vocollect, Voxware, TopVox, Lucas, etc).
  • Labeling (Bartender or Loftware) experience a plus
  • Reporting (Cognos, Business Objects, SSRS) experience a plus

Our nation’s military veterans represent the top talent this country has to offer.  They bring meaningful skills to the workplace and are assets to our company.  We encourage U.S. Military Veterans to apply.

Koerber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

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