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IT Support Agent

Posting Date:  Sep 23, 2021

Blackpool, GB

Business Area:  Supply Chain
Company:  Körber Supply Chain

IT Support Agent

Your new company:


Körber Supply Chain is a growing software company in the supply chain industry. We provide a fun, casual, and flexible work environment where you get to work with smart and driven people on cutting-edge solutions.

Reporting to the Support Team Lead, you will assist the Support Team in providing first- and second-line technical support to all customers and colleagues based in the UK and internationally. Responsible for ticket creation, analysis, and progression, it is essential that you must have experience of working to targets and Service Level Agreements in a service desk environment. Constant engagement with customers and colleagues is a vital part of this role, so excellent written and verbal communication skills are essential. You must have a customer focused approach, excellent attention to detail and be able to work under your own initiative.


Your role:


  • You will liaise with customers and internal department functions to troubleshoot and diagnose issues remotely whilst working in-line with contractual service level agreements
  • You will follow day-to-day processes by ensuring accurate and timely upkeep of custome reported incidents through the call management system.
  • You will provide point of contact support to our customer base out of hours on a rota basis providing regular updates and escalation as required.
  • You will collaborate with customers and internal department functions to plan, schedule and
  • You will control the release of solution updates to customer system environments.
  • Youw will perform functional testing of our software solutions ensuring quality of service and product are of the highest standards.
  • You will create high quality technical and customer facing documentation and reports.
  • You will provide guidance to external or internal users of all levels on use of our software, systems, and processes.
  • You will collect, record, and maintain the configuration item database to track assets such as: products, systems, software and people.
  • You will provide IT technical support and assistance to colleagues in addition to assisting where possible with other ad-hoc duties.


Your profile:


  • Proven technical skills and experience of the following areas within a commercial environment: Microsoft Operating Systems, SQL databases, server hardware, TCP/IP networking.
  • Strong customer service and interpersonal skills and experience.
  • Proven previous experience within a commercial IT helpdesk or IT support team environment governed by SLA agreements.
  • Experience of training, coaching or supervising users of IT systems.
  • Excellent computer skills using Microsoft Office/ 365 product suite.

For questions, please contact us via careers.sc.bpl@koerber-supplychain.com
Please apply exclusively via the “Apply now” button

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

Job Segment: Service Desk, Database, Supply, SQL, Testing, Customer Service, Technology, Operations