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Support Analyst L1

Support Analyst L1

Posting Date:  Apr 30, 2021

Colorado Springs, Colorado, United States

Business Area:  Supply Chain
Company:  Körber Supply Chain


A rare opportunity exists on our Worldwide Support team to resolve a variety of technical issues for the Körber Supply Chain (KSC) software suite. This exciting role will require the ability to troubleshoot a variety of complex customer problems with the Körber Supply Chain software suite, Windows OS, SQL Server, SSRS reports, and other 3rd party vendor software. This position will also interface with customer administrator, IT teams, project leaders, product developers, and implementers on support issues and assisting with the research of problems.



Your role in our team

  • You troubleshoot business and operational issues associated with the Körber Supply Chain K-Motion products
  • You quantify issues and provide supporting data if issues are escalated to ERP Vendor, Körber Supply Chain, Vocollect, RF Hardware Provider, or other third parties
  • You develop and mentor operation’s team members as Warehouse Management System (WMS) “Super Users” and Trainers on warehouse and distribution best practices with WMS
  • You may be required to be on a rotational on-call support and backup assistance for 24/7 coverage.



 Your profile

  • You have obtained a bachelor’s degree in Computer Science or equivalent
  • You have experience with computer programming and basic understanding of computer programming languages
  • You have intermediate experience in MS SQL databases, queries and stored procedures
  • You have experience with MS SQL programming (T-Sql), and basic understanding of SQL performance monitoring and query tuning
  • You have gained supply chain and distribution industry knowledge and experience
  • You have experience with barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)
  • You must have strong customer service skills and ability to multi-task
  • You have excellent listening, oral, and written communication skills with strong interpersonal skills
  • You have the ability to prioritize tasks and self-manage
  • You have strong analytical, communication, troubleshooting, and problem-solving skills
  • You may have 1-3 years technical customer support experience
  • You may have Warehouse Management Systems (WMS) expertise
  • You may have Labeling (BarTender or Loftware) experience as a plus
  • Your reporting in MS SSRS experience is a plus
  • Your experience with network operating systems, wireless hardware configuration and setup, and/or reporting application tools are a plus
  • Your Experience or industry knowledge in supply chain management solutions is beneficial



Your benefits

  • Your training will be provided on Körber Supply Chain K-Motion products and specific tools
  • You will be working in fast-paced and dynamic environment, with international clients and colleagues
  • You have access to competitive Medical, Dental and Vision insurance
  • You have the option to enroll in 401K matching program
  • You will have Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
  • You will have a fun, casual, and flexible work environment



Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.


Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran


Recruitment Team
For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

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