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Systems Support Technician

Posting Date:  Nov 9, 2021

Colorado Springs, CO, US

Business Area:  Supply Chain
Company:  Körber Supply Chain

Systems Support Technician

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.


Join the home for entrepreneurs!


Join our team at Körber! As a Systems Support Technician, you will be providing clients with day-to-day support for PROFITsystems, a product of Körber.



Your role in our team

  • You will be responsible to provide consistent quality technical support for all customer support calls and emails. Documenting all resolutions accurately and promptly

  • You will provide professional technical support, as well as scheduled afterhours support and maintenance activities. To include providing support on scheduled Saturdays

  • You will participate in maintenance and analyze discrepancies in service or performance of an enterprise cloud environment and on-premise customer environments; apply various fixes and/or updates for hardware and software

  • You will communicate with clients and Sales on technology solutions to meet price, performance, and quality goals for the client

  • You will assist in the creation and maintenance of documentation for the installation and troubleshooting of PROFITsystems’ applications and related components


Your profile

  • You have strong customer service skills and ability to multi-task

  • You have excellent listening, oral, and written communication skills with strong interpersonal skills

  • You have the ability to prioritize tasks and self-manage

  • You have strong analytical, troubleshooting, and problem-solving skills

  • You have a minimum 2-year Diploma program in an IT related field, or an acceptable combination of education and relevant experience required

  • You have OS Experience: Windows Server 2012 and greater + Virtualization

  • You understand TCPIP/Ports, HTTPS, SMTP, DNS

  • You must be able to work rotational on-call support and backup assistance for 24/7 coverage when needed

  • You have experience with multiple Microsoft technologies including Active Directory, Group Policy, IIS, Remote Desktop Services, and common server OSs including Server 2019, preferred

  • You have experience with PowerShell, NSIS, preferred

  • You are familiar with HTML/XML/JSON, preferred

  • You have technical customer support experience, preferred


Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you


Your benefits

  • You will be working in a fast-paced and dynamic environment, with international clients and colleagues

  • You have access to competitive Medical, Dental and Vision insurance

  • You have the option to enroll in 401K matching program

  • You will have Flexible Time Off, 11 days paid holiday and 1 day of volunteer time per year.

  • You will have a fun casual, and flexible work environment



Equal employer opportunity

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.


Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.



For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

Nearest Major Market: Colorado Springs

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