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The Senior Customer Service Technician is responsible for ensuring the reliable operation of advanced mail processing systems through technical support, diagnostics, and maintenance. This role supports both internal teams and external partners by resolving complex issues, conducting preventive service, and ensuring high system availability. Success in this position requires strong electromechanical expertise, effective troubleshooting, clear communication, and a commitment to service excellence in a 24/7 operational environment.

Your role in our team

• You will provide advanced technical support for mail sorting, scanning, and distribution systems.
• You will diagnose and resolve hardware, software, and network issues related to mail processing systems.
• You will perform preventive maintenance and repairs on high-speed mail processing equipment.
• You will collaborate with vendors and internal teams to escalate and resolve complex technical issues.
• You will train and mentor junior technicians in equipment operation and troubleshooting.
• You will maintain accurate service records, logs, and documentation in accordance with company standards.
• You will support system upgrades, installations, and configuration changes.
• You will ensure compliance with all applicable safety regulations and operational standards.
• You will participate in the on-call rotation and respond to emergency service requests as needed.
• You will review and update technical manuals as required.
• You will troubleshoot and support issues with research and development lab equipment.
• You will assist in maintaining high levels of system and infrastructure availability.
• You will perform other duties as assigned.

Your profile

• You have an Associate’s degree in Electronics, Engineering Technology, or a related field, or equivalent experience.
• You have over 8 years of experience in technical support or maintenance roles, preferably within mail or logistics industries.
• You have a CompTIA A+ or equivalent hardware support certification (preferred).
• You have an Electromechanical Technician Certification or equivalent (e.g., ETA, IPC) (preferred).
• You have OSHA 10/30 Certification for safety compliance (preferred).
• You have experience with mail sorting systems such as Pitney Bowes, Siemens, or BlueCrest.
• You have familiarity with industry regulations and mail handling standards (e.g., USPS, FedEx, UPS).
• You have strong knowledge of electromechanical systems, including PLCs and automated mail equipment, with proven troubleshooting skills using diagnostic tools, technical documentation, and electrical schematics.
• You have familiarity with basic programming or scripting for automation support.
• You have strong customer service skills and the ability to prioritize and resolve technical issues efficiently.
• You have a willingness to travel up to 25%, including to domestic and international customer sites.
• You have availability to work a rotating schedule to support 24/7 operations, including evenings, weekends, and holidays.
• You have familiarity with Windows-based systems, networking fundamentals, and remote support tools.
• You have excellent communication and interpersonal skills.
• You have strong organizational skills and attention to detail.
• You have the ability to work independently and manage multiple priorities in a fast-paced environment.
• You have experience with root cause analysis and continuous improvement methodologies (e.g., Lean, Six Sigma) (preferred).
• You have the ability to meet the physical demands of the role, including lifting up to 50 pounds, standing for extended periods, and working in varied environments (e.g., lab, customer site, confined spaces).
• You have a valid driver’s license.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA.

This full-time, exempt role offers a remote work setting.

Your benefits

• You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. 

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Raven Pinckney is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

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