Your responsibilities:
• You fix malfunctions in postal and parcel systems using telephone and remote support.
• You are responsible for the handling of support requests in projects and service contracts.
• You are responsible for the technological system service (trainings, inspections, maintenance, remote diagnostics etc.).
• You independently perform the hotline process and customer communication and work in close cooperation with the team and the development colleagues. • You diagnose weak points and independently solve faults (hardware and software) with focus on logistical processes, operating technology, material flow and plant interfaces.
• You create and maintain the maintenance documentation for the implementation of maintenance and inspection services, as well as service
procedures for our products and systems.
• You will familiarize yourself with the implementation of engineering and commissioning tasks.
• You maintain a constant know-how exchange with colleagues and the development team.

Your qualification and profile:
• You successfully completed a 3-year vocational technical education, or alternatively have a degree in computer science or a comparable field of study.
• You established your professional experience in engineering, software development or service.
• You have a high level of commitment and initiative as well as the experience and motivation to analyze software related incidents, to fix technical problems,
to perform software inspections and to create incident documentation.
• You have experience in SW programming and commissioning of IT systems in Java, C++, databases (especially Oracle) and with application servers (e.g.
Websphere or BEA Weblogic)

• Patching and scripting of application software like Windows OS and VMWare are well known to you desirable you know our products LCMBase and VarioSC or MC2000.
• You have very good knowledge of common server systems and network technology as well as usage of server cluster solutions and their design.

You have a very good understanding of the material flow of logistics systems and plants as well as their technical interfaces (e.g. mechanics, electrical 
engineering, control and automation technology and IT systems).
• Confident handling of the "ServiceNow" platform is desirable.

• You are willing to be part of an international located team, perform on-call duties 24/07, work at different times and to travel internationally.
• You are a team player and you stand out due to your independent way of working, your high social skills, confident demeanor and the ability to quickly familiarize yourself with new subject areas.

• You are communicative, assertive and reliable.
• You have a very good command of written and spoken English. 
• Other language skills are an advantage, especially German.

Recruitment Team

For questions please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Please apply exclusively via the “Apply now” button.
Recruiter: Maria Morante Rodrigo
Job Req ID: 6497

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.