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The Service Support Technician ensures reliable operation and performance of mail processing equipment and systems through technical support, diagnostics, maintenance, and issue resolution activities. This role serves as a key technical resource for customers and internal stakeholders, helping minimize downtime, maintain operational efficiency, and support business continuity. The position requires strong electromechanical troubleshooting capabilities, customer focus, and the ability to resolve technical issues in a fast-paced environment.

Your role in our team

• Ensures reliable operation of mail processing equipment through troubleshooting, diagnostics, maintenance, and repair activities.
• Resolves hardware, software, and system issues to minimize customer downtime and operational disruptions.
• Supports installation, configuration, upgrades, and lifecycle maintenance of mail processing systems and equipment.
• Partners with customers and cross-functional teams to identify root causes and implement effective technical solutions.
• Maintains accurate service documentation, maintenance records, and compliance-related reporting.
• Ensures compliance with safety, quality, and operational standards across all service activities.
• Support on-call and emergency response activities to restore equipment functionality and minimize operational disruptions.
• Assist in ensuring the highest levels of systems and infrastructure availability, reliability, and performance through proactive maintenance, troubleshooting and issue resolution.
  
  

Your profile

• Knowledge of industry regulations and mail handling standards.
• Availability to work on a rotating schedule that supports 24/7 operation. Flexible schedule including evenings, weekends, and holidays as needed.
• Familiarity with Windows-based systems, networking fundamentals, and remote support tools.
• Ability to interpret technical drawings and wiring diagrams.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Education and Experience Qualifications

• 2-5 years of experience in technical support or maintenance on automated electromechanical equipment, preferably in the mail or logistics industry.
• High school diploma or equivalent

• Required Certifications:

  • CompTIA A+ or equivalent hardware support certification.
  • Electromechanical Technician Certification or equivalent (e.g., ETA, IPC).
  • OSHA 10/30 Certification for safety compliance.
  • Manufacturer-specific training (e.g., Pitney Bowes, BlueCrest, Siemens) highly preferred.
  • Valid Driver’s License
  • Ability to obtain customer-required clearances, site certifications and training.

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic Parcel Logistics team based in Irving, Texas, USA.

This role offers an on-site work setting based in Pittsburgh, PA.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

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Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.