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Service Desk Analyst

Posting Date:  Jun 9, 2022
Location: 

Colorado Springs, CO, US

Business Area:  Supply Chain Software
Company:  Körber Supply Chain US, Inc.

Service Desk Analyst

  

Körber is the home for passionate people who innovate, collaborate, and love what they do. An entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding of local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

 

Join the home for entrepreneurs!

 

Körber Supply Chain has an opportunity to join our Global Support and Delivery Organization as a Service Desk Analyst - Tier 1. As a member of our Service Desk, you will be responsible for answering incoming calls, emails, and live chats from our customers and providing first-level support for our software products. Our Service Desk Analysts act as brand and product ambassadors as they are the first contact our customers have.

 

Your role in our team

  • Handle incoming telephone, email, or live chat inquiries from customers on any of our multiple software products.
  • Provide professional and friendly customer service
  • Collect all relevant information and document within our CRM system in a clear and timely manner.
  • Triage and troubleshoot software, hardware, and data-related problems
  • Manage customer issues/expectations in accordance with policy and procedures
  • Identify and escalate more difficult and complex issues to Tier 2 or Tier3 support

 

Your profile

  • Strong customer service skills and ability to multi-task
  • Excellent listening, oral, and written communication skills with strong interpersonal skills
  • Possess a strong sense of teamwork, integrity, and a positive attitude
  • Ability to prioritize and multi-task effectively
  • Strong analytical, troubleshooting, and problem-solving skills
  • 1-2 years of technical customer support experience
  • Experience in MS SQL databases, queries, and stored procedures (Preferred)
  • Experience with operating systems and RF hardware (Preferred) 
  • Experience or industry knowledge in supply chain warehouse management solutions (Preferred)

 

Your benefits

  • You will be working in a fast-paced and dynamic environment, with international clients and colleagues
  • You have access to competitive Medical, Dental, and Vision insurance
  • You have the option to enroll in the 401K matching program
  • You will have Flexible Time Off, 11 days of paid holidays, and 1 day of volunteer time per year
  • You will have a fun, casual, and flexible work environment

 

Equal employer opportunity

Körber Supply Chain is an Equal Employment Opportunity Employer.

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

 

 

 #L1-Hybrid

#LI-FR1


Recruitment Team
For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.


Recruitment-Team
For questions please contact us via jobs@koerber.com.
Please apply exclusively via the “Apply now” button.

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers' size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling – plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.


Nearest Major Market: Colorado Springs

Job Segment: Supply Chain, Service Desk, Supply, Warehouse, RF, Operations, Customer Service, Manufacturing, Science